Delete your account

How to delete your JEHIL EXPRESS (제일택배) account, for both the app and the website.

Delete it yourself

1. Sign in to the app or jehilexpress.com.
2. Go to My Page → My Profile.
3. Open Delete account at the bottom of the page.
4. Re-enter your password and confirm. It takes effect immediately.

Deletion is blocked while you have a shipment in progress or an unpaid balance.
If a parcel is still in transit and your contact details disappear, we have no way
to reach you should anything go wrong. Please try again after delivery completes.

If you cannot sign in

If you have forgotten your password or lost access to your account, contact us and
we will process the request after verifying your identity.

• Email: jehilexpress@gmail.com
• Phone: 587-580-8989

What is deleted

Removed immediately on deletion:

• Name, English name, phone number, KakaoTalk ID
• Email address (replaced with an unrecoverable value)
• Your saved address book
• Login credentials and verification codes

Because the email address is released, you may sign up again with the same address.

What is retained

Shipment and payment records are kept for five years, as required by the Korean
Act on Consumer Protection in Electronic Commerce, which mandates retention of
contract, withdrawal, and payment records.

These records keep the shipment number, delivery status, and amount charged, but the
information identifying who placed them has already been removed as described above.
Card credentials are handled by the payment provider and are never stored by us.

Records are destroyed without delay once the retention period ends. See our
Privacy Policy for details.